CaseTrace Films

Every case starts as an incident.

Short films for the people who run the floor, the front desk, the post and the gate. Each one follows a single incident from the moment it happens to a sealed record that still holds up months later.

Retail and restaurants

Retail and restaurants.

For store and restaurant teams: the shift, the floor, the claim that arrives months later, and the record that was ready before anyone asked.

CaseTrace Retail CaseTrace Restaurant

CaseTrace Films · No. 07

Shrink starts as an incident.

Every loss, every claim, every case starts as one incident someone wrote down well. Or didn't.

Runtime (1 minute 1 second)English captions, on by default

Transcript

Shrink doesn't start as a number on a report. It starts as an incident. Every loss, every claim, every case starts as one incident someone wrote down well. Or didn't. CaseTrace Retail, by BlueWave, makes that first record count. Your team documents it from a phone, in facts and their own words. Sealed, with an incident number.

A slip and fall becomes a sealed record your insurer can check, instead of a story told six months later. A trespass notice, read aloud from your state's script, recorded, and sealed.

When police need it, a manager approves, and the agency gets one sealed package. Whoever holds it can verify the seal.

It sits on top of the recorder you already own. No record pooled. None sold. The system never decides.

CaseTrace Retail, by BlueWave Technology. Preserved incidents. Structured records. Verifiable artifacts. Request a private tour at bluewavetech.io.

CaseTrace Films · No. 08

The hour nobody saved.

By the time anyone asked, the recorder had written over it, or the copy sat on a thumb drive nobody can vouch for.

Runtime (1 minute 25 seconds)English captions, on by default

Transcript

You know how it goes. Something happened Tuesday. By the time anyone asked, the recorder had written over it, or the copy sat on a thumb drive nobody can vouch for.

Shrink doesn't start as a number on a report. It starts as an incident. Every case starts with one record, written down well, or not.

CaseTrace Retail, by BlueWave, makes that first record count. Your team documents it from a phone, in facts and their own words. No signal? It waits on the phone and seals when it can. Sealed, it gets an incident number, and every photo and clip is fingerprinted. Change one byte, and the fingerprint changes.

Need the moment? Search back by what someone was wearing and when, never by their face. Where your recorder allows it, the box asks it for the older window. A trespass notice is read aloud from your state's script, recorded, checked, and sealed.

When police or your insurer need it, a manager approves the handoff. The record gets a case number, and they get one sealed package. Whoever holds it can verify the seal. No record pooled. None sold. We never label a person. The system never decides.

CaseTrace Retail, by BlueWave Technology. Preserved incidents. Structured records. Verifiable artifacts. Request a private tour at bluewavetech.io.

CaseTrace Films · No. 09

Three people. Three stories. One record.

A district manager asks what happened at store twelve on Saturday. Three people remember it three ways, and the right hour was never saved.

Runtime (2 minutes 38 seconds)English captions, on by default

Transcript

You know the call. A district manager asks what happened at store twelve on Saturday. Three people remember it three ways, and the right hour was never saved. Shrink doesn't start as a number on a report. It starts as an incident. Every loss, every claim, every case starts as one incident someone wrote down well. Or didn't.

CaseTrace Retail, by BlueWave Technology, makes that first record count, at one store or across all of them.

Your team documents it from a phone: where, when, what they observed, in facts and their own words. No signal? It waits on the phone and seals when it can. Sealed, the record gets an incident number. Every photo and clip is fingerprinted, so any later change shows. A palm-sized box sits on top of the recorder you already own.

Nothing to rip out. Need the moment? Search back by what someone was wearing and when, never by their face.

Where your recorder allows it, the box asks it for the older window. On the cameras it can see, ReTrace keeps the floor's side of a slip and fall: when the condition was first observed, how long it stood, every chance to clear it, and when it was cleared.

When you did it right, the record shows it. A trespass notice is read aloud from your state's script and recorded. Staff confirm the transcript against the original audio, and it is sealed with the record.

Across your stores, one rollup reads them all, and pattern files connect your own incidents, store to store.

When police or your insurer need it, a manager approves the handoff. The record gets a case number, and they receive one sealed Evidence Exchange Bundle, with a signed manifest and the Record Chain, every event hash-chained. Press Verify the seal, and every file is re-hashed while you watch. Whoever holds it can verify the seal.

Face comparison is optional, chosen per location, and only against that store's own records. It reports similarity, never identity, and a person decides. No record is pooled. None is sold. We never label a person. We built it the opposite way from networks that collect everything first and ask later.

The system never decides. Every determination is made by a person, one hundred percent of the time.

Built by a retired chief of police, and a retired federal special agent who spent about thirty years building cases from digital evidence.

CaseTrace Retail, by BlueWave Technology. Preserved incidents. Structured records. Verifiable artifacts. Request a private tour at bluewavetech.io.

CaseTrace Films · No. 13

It starts at one table.

A food claim doesn't start with a lawyer's letter. It starts at one table, on one busy night.

Runtime (1 minute 2 seconds)English captions, on by default

Transcript

A food claim doesn't start with a lawyer's letter. It starts at one table, on one busy night. Every claim, every loss, every case starts as one incident someone wrote down well. Or didn't. CaseTrace Restaurants, by BlueWave, makes that first record count, from a phone, mid-service.

An allergen report records the allergy the guest stated, what was involved, and the care given. A foreign object, what the guest presented, what was kept, and a photo.

Sealed on the spot, with an incident number and every file fingerprinted. When the claim comes, your insurer gets a sealed package, and whoever holds it can verify the seal.

It sits on top of the recorder you already own. No record pooled. None sold. The system never decides.

CaseTrace Restaurants, by BlueWave Technology. Preserved incidents. Structured records. Verifiable artifacts.

Request a private tour at bluewavetech.io.

CaseTrace Films · No. 14

Friday, 8 p.m. Something in the food.

The manager is on the line, the dining room is full, and the claim will arrive in three months.

Runtime (1 minute 28 seconds)English captions, on by default

Transcript

Friday, eight p.m. A guest says there was something in the food. The manager is on the line, the dining room is full, and the claim will arrive in three months.

A claim doesn't start with a lawyer's letter. It starts as an incident. Every case starts with one record, written down well, or not.

CaseTrace Restaurants, by BlueWave, makes that first record count, from a phone, mid-service. Each report asks the questions an adjuster asks. Foreign object: what the guest presented, what was kept, the care offered, a photo.

Allergen: the allergy stated, the allergens involved, the care given. Illness: how it was reported, what was kept, who was notified.

Seal it, and it gets an incident number. Every photo is fingerprinted, so any later change shows.

Walkouts, missing orders, drive-thru disputes, a slip by the kitchen door: the same record, the same seal.

When your insurer or the police need it, a manager approves the handoff, and they get one sealed package.

Whoever holds it can verify the seal. No record pooled. None sold. We never label a guest. The system never decides. Every determination is made by a person.

CaseTrace Restaurants, by BlueWave Technology. Preserved incidents. Structured records. Verifiable artifacts.

Request a private tour at bluewavetech.io.

CaseTrace Films · No. 15

Three weeks later, the call comes.

Nobody on tonight's shift was working that night. A claim doesn't start with a lawyer's letter. It starts as an incident.

Runtime (2 minutes 35 seconds)English captions, on by default

Transcript

You know the letter. A guest says they got sick after eating with you, three weeks ago. Nobody on tonight's shift was working that night.

A claim doesn't start with a lawyer's letter. It starts as an incident. Every claim, every loss, every case starts as one incident someone wrote down well. Or didn't. CaseTrace Restaurants, by BlueWave Technology, makes that first record count, at one location or every one you run.

Your manager documents it from a phone, mid-service, in structured fields and their own words, typed or dictated. Then signs it. The forms ask what an adjuster will ask. Foreign object: what the guest presented, what was kept, the care offered, and a photo.

Allergen: the allergy stated, the allergens involved, the care given, where the guest was referred.

Illness reported after eating: how it was reported, what was kept, whether a batch or lot was identified, and who was notified, from the health authority to your insurer.

Seal it, and it gets an incident number. Every photo and clip is fingerprinted, so any later change shows.

A palm-sized box sits on top of the recorder you already own. Nothing to rip out. On the cameras it can see, ReTrace keeps the floor's side of a slip by the kitchen door: when the condition was first observed, how long it stood, every chance to clear it, and when it was cleared. When you did it right, the record shows it.

Walkouts, missing orders, counter and drive-thru disputes get the same structure and the same seal. Across your locations, one rollup reads every record the same way, so a franchise review starts from facts. When a claim comes, the insurance claim packet is built from the sealed records, and the claims register keeps them in one place.

When your insurer or the police need the record itself, a manager approves the handoff. It gets a case number, and they receive one sealed package with a signed manifest. Whoever holds it can verify the seal.

We never label a guest, or anyone. No record is pooled. None is sold. We built it the opposite way from networks that collect everything first and ask later. The system never decides. Every determination is made by a person, one hundred percent of the time.

Built by a retired chief of police, and a retired federal special agent who spent about thirty years building cases from digital evidence.

CaseTrace Restaurants, by BlueWave Technology. Preserved incidents. Structured records. Verifiable artifacts. Request a private tour at bluewavetech.io.

Hotels

Hotels.

For the front desk and the night audit: what a property can show when the letter comes, long after the clerk has moved on.

CaseTrace Hospitality

CaseTrace Films · No. 10

Have the record before anyone asks.

It starts as an incident, on a night shift, months before anyone asks.

Runtime (1 minute 4 seconds)English captions, on by default

Transcript

A liability claim doesn't start with a lawyer's letter. It starts as an incident, on a night shift, months before anyone asks. Every claim, every loss, every case starts as one incident someone wrote down well. Or didn't. CaseTrace Hospitality, by BlueWave, makes that first record count. Your front desk documents it while it is fresh: the facts observed, when, and exactly where.

Submit, and it is sealed. Every file fingerprinted. Staff change. The record does not. When the claim arrives, your insurer gets a sealed packet, and whoever holds it can verify the seal. Police receive a packet when your manager sends one. BlueWave sends nothing on the property's behalf. No record pooled. None sold.

The system never decides. Your people do. CaseTrace Hospitality, by BlueWave Technology. Preserved incidents. Structured records. Verifiable artifacts. Request a private tour at bluewavetech.io.

CaseTrace Films · No. 11

The clerk is long gone. The record isn't.

Two a.m. A slip and fall by the pool door. The night clerk writes it on a sticky note. Eight months later a letter arrives.

Runtime (1 minute 23 seconds)English captions, on by default

Transcript

Two a.m. A slip and fall by the pool door. The night clerk writes it on a sticky note. Eight months later a letter arrives, and the clerk is long gone. A claim doesn't start with a lawyer's letter. It starts as an incident. Every case starts with one record, written down well, or not. CaseTrace Hospitality, by BlueWave, makes that first record count.

Staff document it in structured fields, by voice in seven languages if they like: what they saw, when, exactly where, who was hurt.

Submit, and the record is sealed. Every photo and clip fingerprinted. Staff change. The record does not. On cameras the smart box can see, ReTrace keeps the floor's side of the story: when the condition was first observed, how long it stood, every chance someone had to clear it, and when it was cleared.

When you did it right, the record shows it. When the claim comes, your insurer or counsel gets a sealed packet with a signed manifest. Whoever holds it can verify the seal. Police get a packet when your manager sends one, against the agency's own case number. BlueWave sends nothing on the property's behalf.

No record pooled. None sold. The system never decides. CaseTrace Hospitality, by BlueWave Technology. Preserved incidents. Structured records. Verifiable artifacts. Request a private tour at bluewavetech.io.

CaseTrace Films · No. 12

Staff change. The record doesn't.

A wet floor by the pool. A guest's bag gone from the lobby. A clerk who saw something at two a.m. and wasn't sure who to tell.

Runtime (2 minutes 36 seconds)English captions, on by default

Transcript

You know the night. A wet floor by the pool. A guest's bag gone from the lobby. A clerk who saw something at two a.m. and wasn't sure who to tell. A claim doesn't start with a lawyer's letter. It starts as an incident. Every claim, every loss, every case starts as one incident someone wrote down well. Or didn't.

CaseTrace Hospitality, by BlueWave Technology, makes that first record count, at one property or fifty. Your staff document it in structured fields, by voice in seven languages if they like. Facts observed. When. Exactly where. Whether anyone was hurt, and who was called. Submit, and the record is sealed.

Every photo and clip is fingerprinted. Staff change. The record does not. A smart box sits on top of the recorder you already own. Nothing to rip out. On the cameras it can see, ReTrace keeps the floor's side of the story: when a condition was first observed, how long it stood, every chance someone had to clear it, and when it was cleared.

When you did it right, the record shows it. Guest property, lost and found, keys out and back: each on the record, with where it went and who handled it.

And when your front desk sees something that worries them about someone's welfare, they write down what they saw. Facts, not guesses about who anyone is. A manager decides what happens next.

A do-not-rent entry needs a sealed incident behind it, a documented reason, a named decision maker, and a review date. It covers one property or your whole portfolio, and the system never shares it outside your company.

For ownership and brand teams, every property documents the same way, and one rollup reads them all.

When a claim comes, insurers and counsel receive a sealed packet: every file fingerprinted, the manifest signed. Whoever holds it can verify the seal.

Police receive a packet when your manager sends one, against the agency's own case number. BlueWave sends nothing on the property's behalf. This edition compares no faces. We never label a person. No record is pooled. None is sold. We built it the opposite way from networks that collect everything first and ask later.

The system never decides. Every determination is made by a person, one hundred percent of the time.

Built by a retired chief of police, and a retired federal special agent who spent about thirty years building cases from digital evidence.

CaseTrace Hospitality, by BlueWave Technology. Preserved incidents. Structured records. Verifiable artifacts. Request a private tour at bluewavetech.io.

Security patrol

Security patrol.

For officers and the agencies that employ them: an incident at three in the morning, written up in the officer's own voice, sealed before the shift ends.

CaseTrace Patrol

CaseTrace Films · No. 16

It starts at 3 a.m.

It starts at three a.m., with one of your officers and one incident.

Runtime (1 minute 0 seconds)English captions, on by default

Transcript

A trespass case doesn't start in a courtroom. It starts at three a.m., with one of your officers and one incident. Every claim, every complaint, every case starts as one record someone wrote down well. Or didn't. CaseTrace Patrol makes that first record count. Your officer reports in observable facts and their own words, dictated on the phone. Then signs it.

A trespass notice is read aloud from the script for your state, recorded, and sealed with the record. Every checkpoint is a tap with a time and a place. The daily report is sealed at submit, and goes to your client on your schedule. For police, a sealed package: every file fingerprinted, the manifest signed.

No hardware to buy. No record pooled. None sold. The system never decides. CaseTrace Patrol, by BlueWave Technology. Preserved incidents. Structured records. Verifiable artifacts. Request a private tour at bluewavetech.io.

CaseTrace Films · No. 17

Read aloud. Recorded. Sealed.

Three a.m. A person refusing to leave the lot. Your officer has a phone in one hand and a report due by end of shift.

Runtime (1 minute 20 seconds)English captions, on by default

Transcript

Three a.m. A person refusing to leave the lot. Your officer has a phone in one hand and a report due by end of shift.

A case doesn't start in a courtroom. It starts as an incident. Every case starts with one record, written down well, or not.

CaseTrace Patrol makes that first record count. Five quick forms, in observable facts and the officer's own words. Dictation runs on the phone itself. The officer signs it. For trespass, a guided flow. Confirm authority for the site. Read the notice for your state aloud, and record it. Listen back, confirm the transcript, and seal it.

Every checkpoint is a tap with a time and a place. Missed and late stops show up the same night, before the client asks. The daily report is sealed when it is submitted. It cannot be changed, and it goes to your client on the schedule you set. When police need it, your supervisor approves the handoff, and the agency gets a sealed package: every file fingerprinted, the manifest signed.

No hardware to buy. No record pooled. None sold. The system never decides. Every determination is made by a person.

CaseTrace Patrol, by BlueWave Technology. Preserved incidents. Structured records. Verifiable artifacts. Request a private tour at bluewavetech.io.

CaseTrace Films · No. 18

In the officer's own voice.

Your officer handles it right, then writes it up at the end of a twelve-hour shift, from memory. A case doesn't start in a courtroom. It starts as an incident.

Runtime (2 minutes 40 seconds)English captions, on by default

Transcript

You know the night. Three a.m. A person refusing to leave a client's lot. Your officer handles it right, then writes it up at the end of a twelve-hour shift, from memory. A case doesn't start in a courtroom. It starts as an incident. Every claim, every complaint, every case starts as one record someone wrote down well. Or didn't.

CaseTrace Patrol, by BlueWave Technology, makes that first record count, from the post to the case file.

Five quick forms, built from observable facts. The officer adds their own words, dictated on the phone, nothing uploaded to do it, up to three photos, and signs.

Your rules can require a photo, a location, or a note for a given site. Officers can set a rule aside with a reason their supervisor sees. And no rule ever blocks an emergency.

Trespass gets its own guided flow. The officer confirms they are authorized by the property for this site. Then reads the notice for that state aloud, and records it.

If the site's state is not confirmed, it will not record or seal. After, the officer listens back to the original and confirms the transcript. Then the notice is sealed with the record.

Every checkpoint is a tap, a scan, or a photo, with a time and a place. Late and missed stops show the same night.

Post orders are acknowledged on the record. The daily report pulls the night together: rounds, incidents, visitors. Submitted, it is sealed and cannot be changed. Your client gets it on your schedule, and keeps one link to every report you sent.

When police need it, your supervisor approves the handoff. The agency receives a sealed package: every file fingerprinted, the manifest signed, the history intact. For a prosecutor, that means the notice as written for the state, in the officer's own voice, and a record that shows any later change.

Push-to-talk, dispatch, schedules and timesheets live in the same app, so the record of a night is one record. We built it the opposite way from networks that collect everything first and ask later. No record is pooled. None is sold. We never label a person. The system never decides. Refer, never escalate: every determination is made by a person.

Built by a retired chief of police whose own security agency piloted it, and a retired federal special agent who spent about thirty years building cases from digital evidence. CaseTrace Patrol, by BlueWave Technology. Preserved incidents. Structured records. Verifiable artifacts. Request a private tour at bluewavetech.io.

Cargo and yards

Cargo and yards.

For gates, yards and distribution centers: the pickup, the seal and the paperwork, documented at the gate where the loss begins.

CaseTrace Cargo

CaseTrace Films · No. 19

It starts at the gate.

A cargo loss doesn't start on the highway. It starts at a gate, with one driver and one booking.

Runtime (1 minute 5 seconds)English captions, on by default

Transcript

A cargo loss doesn't start on the highway. It starts at a gate, with one driver and one booking.

Every claim, every loss, every case starts as one incident someone wrote down well. Or didn't. CaseTrace Cargo makes that first record count.

At your gate, a photo of the person in the cab is compared with the driver you booked, the plate with the booked plate. The screen shows a similarity, never a verdict. Your guard holds, releases or refuses, sealed under their name.

Seals are logged when they go on and checked again later, every custody event chained to the one before.

When a claim comes, the packet is ready, with the gate checks, custody, and every file fingerprinted.

No box to install. No record pooled. None sold. CaseTrace Cargo, by BlueWave Technology. Preserved incidents. Structured records. Verifiable artifacts.

Request a private tour at bluewavetech.io.

CaseTrace Films · No. 20

Who took the load?

The driver had a name and a number. The load left. A cargo loss doesn't start on the highway. It starts at a gate.

Runtime (1 minute 26 seconds)English captions, on by default

Transcript

The paperwork looked right. The driver had a name and a number. The load left, and nobody can say who took it. A cargo loss doesn't start on the highway. It starts at a gate. Every claim starts with one record, written down well, or not.

CaseTrace Cargo makes that first record count. Your guard takes one photo of the person in the cab, compared only with the driver on the booking. The plate, against the booked plate.

The screen shows a similarity, never a verdict. Hold, release, or refuse: your guard decides, and the decision is sealed under their name. It cannot be edited after.

Seals are recorded going on, and checked again later. A number that differs becomes an exception for a person to review.

Every custody event is chained to the one before. Incidents get their own case: fictitious pickup, double brokering, shortage, damage, a breached trailer, each written in fields, not paragraphs.

When a claim comes, the insurance packet is ready in English or Spanish: the gate checks, custody, the evidence index, every file with its fingerprint, and the full audit trail.

No box to install. No record pooled. None sold. The system never decides. CaseTrace Cargo, by BlueWave Technology. Preserved incidents. Structured records. Verifiable artifacts. Request a private tour at bluewavetech.io.

CaseTrace Films · No. 21

Two days later, the real carrier shows up.

A load picked up on time, by a driver with the right paperwork. Two days later, the real carrier shows up for it.

Runtime (3 minutes 1 second)English captions, on by default

Transcript

You know the call. A load picked up on time, by a driver with the right paperwork. Two days later, the real carrier shows up for it.

A cargo loss doesn't start on the highway. It starts at a gate. Every claim, every loss, every case starts as one incident someone wrote down well. Or didn't. CaseTrace Cargo, by BlueWave Technology, makes that first record count, for shippers, brokers, and logistics teams.

Your guard opens the gate screen on a phone or tablet, enters the load, and takes one photo of the person in the cab.

The screen shows the booked driver, the carrier, and the booked plate. The photo is compared with the booked driver's reference, and with nobody else.

The plate is checked against the booking. What comes back is a similarity, never a verdict. The screen says so: you decide. Hold, release, or refuse the pickup.

Whatever your guard chooses is sealed under their name, and the shipper sees it. We will be plain about the limits. It does not vet a carrier's authority, and it does not read a license for you.

It records what happened at your gate, so nobody has to guess later. After release, the seal goes on the record, its number and its type.

When it is checked again, the number agrees or it does not, and the condition is written down: intact, damaged, or missing.

Every custody event is chained to the one before it. A seal that differs becomes an exception, and a person decides whether it is an incident.

When it is, the case is structured: fictitious pickup, double brokering, shortage at delivery, a breached trailer.

When it happened, when it was found, what was involved, who was notified. Files fingerprinted as they are added.

Closing the case seals it. Then the part your adjuster reads. The insurance claim packet, in English or Spanish: the claim and its history, the load, gate checks, custody, an evidence index with each file's fingerprint, the case seal, the audit trail, and a certification for your custodian to sign.

Recompute the fingerprint in the app, and you see whether the report changed since it was made. For police, a separate packet, every file fingerprinted, with the steps to check them. No box to install. We built it the opposite way from networks that collect everything first and ask later. No record is pooled. None is sold.

The system never decides. Built by a retired chief of police, and a retired federal special agent who spent about thirty years building cases from digital evidence.

CaseTrace Cargo, by BlueWave Technology. Preserved incidents. Structured records. Verifiable artifacts. Request a private tour at bluewavetech.io.

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