You know the letter. A guest says they got sick after eating with you, three weeks ago. Nobody on tonight's shift was working that night.
A claim doesn't start with a lawyer's letter. It starts as an incident. Every claim, every loss, every case starts as one incident someone wrote down well. Or didn't. CaseTrace Restaurants, by BlueWave Technology, makes that first record count, at one location or every one you run.
Your manager documents it from a phone, mid-service, in structured fields and their own words, typed or dictated. Then signs it. The forms ask what an adjuster will ask. Foreign object: what the guest presented, what was kept, the care offered, and a photo.
Allergen: the allergy stated, the allergens involved, the care given, where the guest was referred.
Illness reported after eating: how it was reported, what was kept, whether a batch or lot was identified, and who was notified, from the health authority to your insurer.
Seal it, and it gets an incident number. Every photo and clip is fingerprinted, so any later change shows.
A palm-sized box sits on top of the recorder you already own. Nothing to rip out. On the cameras it can see, ReTrace keeps the floor's side of a slip by the kitchen door: when the condition was first observed, how long it stood, every chance to clear it, and when it was cleared. When you did it right, the record shows it.
Walkouts, missing orders, counter and drive-thru disputes get the same structure and the same seal. Across your locations, one rollup reads every record the same way, so a franchise review starts from facts. When a claim comes, the insurance claim packet is built from the sealed records, and the claims register keeps them in one place.
When your insurer or the police need the record itself, a manager approves the handoff. It gets a case number, and they receive one sealed package with a signed manifest. The recipient, and the prosecutor, defense and court the case brings in, verify it themselves, with no key from us.
We never label a guest, or anyone. No record is pooled. None is sold. We built it the opposite way from networks that collect everything first and ask later. The system never decides. Every determination is made by a person, one hundred percent of the time.
Built by a retired chief of police, and a retired federal special agent who spent about thirty years building cases from digital evidence.
CaseTrace Restaurants, by BlueWave Technology. Preserved incidents. Structured records. Verifiable artifacts. Request a private tour at bluewavetech.io.