What it does
Hospitality, the way the work actually happens.
CaseTrace Hospitality replaces paper logs and disconnected files with one lasting record across every property, so the documentation, history and supporting evidence stay together even when staff changes.
Continuity
Staff change. The record does not.
Incidents documented today are still whole a year later, with the evidence and the history attached.
Properties
One standard across the portfolio
Every property documents the same way, so ownership, management and counsel read the same record.
Handoff
Ready for the people who need it
Insurers, counsel and law enforcement receive a sealed record with its integrity intact.
Doctrine
Document the event. Never the person.
Records describe what happened at the property; they never carry a claim about who someone is.
Running at customer properties today
What a property has on day one.
- HazardTrace with dwell: how long the floor sat wet, and who walked past it
- Falls, timed and sealed the day they happen, months before any claim arrives
- ReTrace across the cameras already installed
- A plate camera on the lot, with every vehicle checked against the guest register
- Trespass and do-not-rent that follow across every property under the same ownership
- Handoff packets for insurers, counsel and law enforcement
- Encrypted push-to-talk inside the app, and table attention for the restaurant
- Point-of-sale exceptions, reconciled against what left the counter
- No faces at the property. Face comparison is not part of Hospitality.