CaseTrace™ Edition

CaseTrace Hospitality

Live today

The documentation standard for the property.

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In under a minute

See it at the front desk.

A short look at CaseTrace Hospitality at work: a lobby spill flagged and cleared, a night clerk’s record done in sixty seconds, and every property in view from one screen.

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The private tour walks through the real app, start to finish.
Hotels
What it does

Hospitality, the way the work actually happens.

CaseTrace Hospitality replaces paper logs and disconnected files with one lasting record across every property, so the documentation, history and supporting evidence stay together even when staff changes.

Continuity

Staff change. The record does not.

Incidents documented today are still whole a year later, with the evidence and the history attached.

Properties

One standard across the portfolio

Every property documents the same way, so ownership, management and counsel read the same record.

Handoff

Ready for the people who need it

Insurers, counsel and law enforcement receive a sealed record with its integrity intact.

Doctrine
Document the event. Never the person.
Records describe what happened at the property; they never carry a claim about who someone is.
The Traces in CaseTrace Hospitality

Four of the ten today: ReTrace™ across the cameras already installed, TagTrace™ for the plate camera on the lot, FeatureTrace™, the Similarity Check, off by default and elected per property with notice, and HazardTrace™ with dwell, every one landing in the same sealed record.

Trace by Trace
What runs today

What a property has on day one.

  • HazardTrace with dwell: how long the floor sat wet, and who walked past it
  • Falls, timed and sealed the day they happen, months before any claim arrives
  • ReTrace across the cameras already installed
  • A plate camera on the lot, with every vehicle checked against the guest register
  • Trespass and do-not-rent that follow across every property under the same ownership
  • Handoff packets for insurers, counsel and law enforcement
  • Encrypted push-to-talk inside the app, and table attention for the restaurant
  • Works with Bluetooth push-to-talk buttons, even with the phone locked
  • Point-of-sale exceptions, reconciled against what left the counter
  • Non-biometric by default. Similarity Check is optional, elected per property with notice. Everything above runs without it.

CaseTrace is the first product sealed to the FusionTrace Evidence Standard. Every sealed package from CaseTrace Hospitality is checked on a verification page that carries the line: Sealed to the FusionTrace Evidence Standard.

CaseTrace Films

Hospitality, on film.

Short films on CaseTrace Hospitality, each with English captions and a full transcript.

CaseTrace Films · No. 10

Have the record before anyone asks.

It starts as an incident, on a night shift, months before anyone asks.

Runtime (1 minute 9 seconds)English captions

Transcript

A liability claim doesn't start with a lawyer's letter. It starts as an incident, on a night shift, months before anyone asks. Every claim, every loss, every case starts as one incident someone wrote down well. Or didn't. CaseTrace Hospitality, by BlueWave, makes that first record count. Your front desk documents it while it is fresh: the facts observed, when, and exactly where.

Submit, and it is sealed. Every file fingerprinted. Staff change. The record does not. When the claim arrives, your insurer gets a sealed packet. The recipient, and the prosecutor, defense and court the case brings in, verify it themselves, with no key from us.

Police receive a packet when your manager sends one. BlueWave sends nothing on the property's behalf. No record pooled. None sold. The system never decides. Your people do.

CaseTrace Hospitality, by BlueWave Technology. Preserved incidents. Structured records. Verifiable artifacts. Request a private tour at bluewavetech.io.

CaseTrace Films · No. 11

The clerk is long gone. The record isn't.

Two a.m. A slip and fall by the pool door. The night clerk writes it on a sticky note. Eight months later a letter arrives.

Runtime (1 minute 26 seconds)English captions

Transcript

Two a.m. A slip and fall by the pool door. The night clerk writes it on a sticky note. Eight months later a letter arrives, and the clerk is long gone. A claim doesn't start with a lawyer's letter. It starts as an incident. Every case starts with one record, written down well, or not. CaseTrace Hospitality, by BlueWave, makes that first record count.

Staff document it in structured fields, by voice in seven languages if they like: what they saw, when, exactly where, who was hurt.

Submit, and the record is sealed. Every photo and clip fingerprinted. Staff change. The record does not. On cameras the smart box can see, ReTrace keeps the floor's side of the story: when the condition was first observed, how long it stood, every chance someone had to clear it, and when it was cleared.

When you did it right, the record shows it. When the claim comes, your insurer or counsel gets a sealed packet with a signed manifest. The recipient, and the prosecutor, defense and court the case brings in, verify it themselves, with no key from us. Police get a packet when your manager sends one.

BlueWave sends nothing on the property's behalf. No record pooled. None sold. The system never decides.

CaseTrace Hospitality, by BlueWave Technology. Preserved incidents. Structured records. Verifiable artifacts. Request a private tour at bluewavetech.io.

CaseTrace Films · No. 12

Staff change. The record doesn't.

A wet floor by the pool. A guest's bag gone from the lobby. A clerk who saw something at two a.m. and wasn't sure who to tell.

Runtime (2 minutes 41 seconds)English captions

Transcript

You know the night. A wet floor by the pool. A guest's bag gone from the lobby. A clerk who saw something at two a.m. and wasn't sure who to tell. A claim doesn't start with a lawyer's letter. It starts as an incident. Every claim, every loss, every case starts as one incident someone wrote down well. Or didn't.

CaseTrace Hospitality, by BlueWave Technology, makes that first record count, at one property or fifty. Your staff document it in structured fields, by voice in seven languages if they like. Facts observed. When. Exactly where. Whether anyone was hurt, and who was called. Submit, and the record is sealed.

Every photo and clip is fingerprinted. Staff change. The record does not. A smart box sits on top of the recorder you already own. Nothing to rip out. On the cameras it can see, ReTrace keeps the floor's side of the story: when a condition was first observed, how long it stood, every chance someone had to clear it, and when it was cleared.

When you did it right, the record shows it. Guest property, lost and found, keys out and back: each on the record, with where it went and who handled it.

And when your front desk sees something that worries them about someone's welfare, they write down what they saw. Facts, not guesses about who anyone is. A manager decides what happens next.

A do-not-rent entry needs a sealed incident behind it, a documented reason, a named decision maker, and a review date. It covers one property or your whole portfolio, and the system never shares it outside your company.

For ownership and brand teams, every property documents the same way, and one rollup reads them all.

When a claim comes, insurers and counsel receive a sealed packet: every file fingerprinted, the manifest signed. The recipient, and the prosecutor, defense and court the case brings in, verify it themselves, with no key from us.

Police receive a packet when your manager sends one. BlueWave sends nothing on the property's behalf. Face comparison is the property's choice, against its own records. We never label a person. No record is pooled. None is sold. We built it the opposite way from networks that collect everything first and ask later.

The system never decides. Every determination is made by a person, one hundred percent of the time.

Built by a retired chief of police, and a retired federal special agent who spent about thirty years building cases from digital evidence.

CaseTrace Hospitality, by BlueWave Technology. Preserved incidents. Structured records. Verifiable artifacts. Request a private tour at bluewavetech.io.

All CaseTrace Films

In the field

Desk and phone. One record.

Front desk, security and management document from the same place, on the desk or on the phone.

Request a private tour → All editions

Hotel operators: Don and Jim host the Hotelligence Podcast.