BlueWave Technology · Tulsa, Oklahoma

The industry solved the alert. We built what comes after.

Security teams are not short on alerts. They are buried in them. The alert is where the work starts, not where it ends.

BlueWave builds safety technology for the work that starts after an incident is confirmed: turning what happened into a governed, defensible record that can move from the operator to the people authorized to act on it.

Alert Human confirmation Defensible record Authorized handoff

What runs today Request your free private tour

One platform. Three editions live today. The desktop portal and the one mobile app, side by side.

CaseTrace™

One platform.
Four editions.

CaseTrace is an incident documentation platform that gives organizations one place to document, connect, preserve, and manage incidents across every location.

CaseTrace makes it easy for staff to capture what happened while the details are fresh, keep the record available as teams change, and build a reliable history when an incident resurfaces months or years later.

Advanced visual analysis can surface a Similarity Result when a person or a license plate resembles one documented in a previous incident. Staff review and confirmation remain part of every consequential step.

What it replaces

Scattered documentation

Move beyond paper logs, disconnected files, text threads, and records that disappear when employees leave.

What it creates

One connected record

Track incidents across locations in one platform, with a complete history that stays organized and available.

What it preserves

Evidence that can hold up

A staff-confirmed incident becomes a protected, audit-trailed record ready for authorized sharing with law enforcement.

Engineered and supported in the United States.

Why it was built this way

The problem moved downstream.

An alert can tell you something happened. It does not preserve the record, govern the handoff, or build the case.

That gap is where the operational and legal consequences begin. Once information is retained, connected, shared, or acted on, capability can create knowledge. Knowledge can create duty. Duty can create exposure. BlueWave starts with the boundaries first: what information may exist, who has authority, what can move forward, and what the system will not do.

The governing principle

Architecture Governs Operation.

The rules are designed into the system before features are layered on top. That is how BlueWave keeps capability useful, authority clear, and the record defensible.

The Company

Built around clear operating principles.

BlueWave Technology was built independently without outside funding. Between 2020 and 2021 the company added its co-founding leadership: Jim Cords, whose federal career spans the FBI (Federal Bureau of Investigation), DHS (Department of Homeland Security), and the DHS OIG (Office of Inspector General), and Stephen Pales, a retired Chief of Police, who serves as Chief Executive Officer.

From 2021 forward, the company developed and refined the operating principles that guide every system it builds. Those principles were earned through work, revision, and pressure—and strengthened deliberately, year over year.

The result is a family of systems where governance lives in the architecture itself. Certain actions are not configurable. Certain data cannot exist. Certain duties are never created.

In high-liability environments, capability is never neutral. Most technology companies focus on features. BlueWave focuses on structural consequence.

Before any feature is built, the architecture determines what information may exist, where authority resides, what actions are possible, and what duties are not created.

How we operate

Why architecture determines liability.

Technology does not eliminate liability. It redistributes it. BlueWave designs for structural clarity, because a predictable system is a defensible system.

Capability creates knowledge.
Knowledge can create duty.
Duty can create expectation.
Expectation can create exposure. This chain is why BlueWave defines structural constraints before a single feature is built.

Governance enforced through policy can drift. Policies change, incentives shift, and people reinterpret intent. Governance enforced through structure is durable. BlueWave systems embed it in the architecture: escalation requires deliberate human choice, identity inference is constrained by system class, and correlation is governed by defined scope.

What BlueWave refuses to build

Systems that automatically escalate incidents without human discretion
Systems that conflate documentation with enforcement
Systems that blur identity inference and operational authority
Systems that create invisible duty expansion for the organizations that deploy them
Systems that transfer legal responsibility through feature layering

Constraint discipline is category definition, and the lines stay straight.

Capability

Discipline at the leading edge.

We are proud of what we build. Liability awareness has never made BlueWave systems less capable. It is the reason they can be this capable, deployed where the stakes are highest and the scrutiny is real. The patent portfolio is the proof.

Patented Architecture

Invented here. Protected here.

Matched-identifier routing that connects organizations and authorities only where identity, site, and authority align, by design.

US 11,830,346 B2 · Three patents pending

The Edge Device

Plug. Play. Walk away.

Your existing cameras stay right where they are. No new cameras, no server, no rack, no IT project. A palm-sized edge device plugs into the network, brings your cameras online in minutes, and maintains itself from there with self-healing firmware and over-the-air updates.

PATENT PENDING

Governed Evidence Access

Sealed. Shared. Unlocked by design.

The innovation is the governed evidence path: preserving the confirmed record, sharing it through controlled access, and unlocking it only for authorized recipients within BlueWave’s linked-site architecture.

PATENT PENDING

Clear operating principles guide how these systems behave. The engineering is why they lead.

The product, as it runs

See it running.

Every screen here is a capture from CaseTrace, not a mock-up. The desktop portal is where the record is reviewed, preserved and handed off. The one mobile app, on iOS and Android, is where the moment gets documented. Each edition, side by side.

Live todayCaseTrace™ edition

Retail

The command room, and the pocket that reports to it.

Operations Overview, the incident list and ReTrace on the desk. Similarity Check, ReTrace and ThreadTrace search-back in the hand. Same record, same location, same minute.

Explore Retail

CaseTrace Retail desktop portal: Operations Overview for the selected location, with authorized locations, open records, account access and the safety score.

CaseTrace Retail desktop portal: the incident list with record numbers, types, status and follow-up.

CaseTrace Retail mobile app: Operations Overview for the current location, with hold for help, authorized locations, incidents and open records.

Desktop portal

Mobile app

Live todayCaseTrace™ edition

Hospitality

Documented at the desk, in the time it takes to say it.

Property overview, incidents, guided new-incident intake by voice and the DNR Directory on the desk. The same record, ReTrace and the guest check in the hand. Every restriction tied to a sealed incident, a named decision maker and a review date.

Explore Hospitality

CaseTrace Hospitality desktop portal: property overview with the live property record, incident totals, record posture and recent incidents.

CaseTrace Hospitality desktop portal: the incident list with status and record signals, tracked without exposing sealed information.

CaseTrace Hospitality mobile app: property overview with the live property record, incident totals and Create Incident, with hold for help and hold to talk.

Desktop portal

Mobile app

Live todayCaseTrace™ edition

Patrol

Every officer, post and tour, on one live picture.

Command Center, incidents, voice-assisted intake and the Evidence Locker on the desk. The route map, equipment custody and contracts in the hand. NFC checkpoints, training and licensing, and hold for help and hold to talk on every screen, with every call landing on the record.

Explore Patrol

CaseTrace Patrol desktop portal: Command Center with officers on duty, active patrol tours, live operations and what needs attention.

CaseTrace Patrol desktop portal: the incident list, one reviewable record per incident with its record signal, location and seal time.

CaseTrace Patrol mobile app: Command Center with officers on duty, active patrol tours, items needing attention and record integrity, with hold for help and hold to talk.

Desktop portal

Mobile app

Want to see it on your own property, location or client sites? Request your free private tour

The Platform

One platform. Four editions.

CaseTrace™ turns a staff-confirmed incident into a protected, defensible record with a complete audit trail. When authorized, that record is ready to move to law enforcement without losing its history or integrity. One platform, delivered in editions built for the way each industry actually works. Retail, Hospitality and Patrol are running at customer locations today. Cargo launches 1 October 2026.

Vertical Edition

Live today

CaseTrace™ Retail

From confirmed alert to court-ready record

From the first staff report through review, evidence preservation, repeat-incident history, and authorized handoff, CaseTrace Retail keeps the entire workflow in one place across every location.

Explore Retail

Vertical Edition

Live today

CaseTrace™ Hospitality

The documentation standard for the property

Replace paper logs and disconnected files with one lasting record across every property. When staff changes and an incident resurfaces a year later, the documentation, history and evidence stay together.

Explore Hospitality

Vertical Edition

Live today

CaseTrace™ Patrol

Purpose-built for guard operations

Run guard operations from post and shift activity through incident reporting, supervisor review, evidence preservation, and case-ready handoff in one purpose-built platform.

Explore Patrol

Vertical Edition

Launches 1 October 2026

CaseTrace™ Cargo

Verified identity at the gate

Connect driver verification, gate activity, incident documentation, and the record tied to each load in one place before freight moves through the facility.

Explore Cargo

Self-Service Onboarding

No demo. No appointment. No sales call.

In an industry that sells by appointment, CaseTrace onboards itself. Take it from first visit to fully operational entirely on your own: activate online, and your device arrives already bound to your account. From the moment it is plugged in, the system is running in minutes.

Activate your account online Choose your edition and complete setup in one sitting
Plug in your device It ships bound to your account and configures itself
Operational in minutes Your existing cameras, online and working

Free private access · Self-guided product tour

Explore the real product. Privately.

Request a free private tour of the actual CaseTrace product experience. There is no commitment and no sales pressure. Submit your business information and, if approved, BlueWave will email you a private link to explore on your own time.

01Request accessTell us who you are and the organization you represent.
02BlueWave verifiesWe review the request before releasing product access.
03Private link by emailApproved requests receive the self-guided tour link directly.

Free to explore · No commitment · No sales pressure

Request your free private tour All fields are required. Use your work information. There is no purchase commitment.

Edition

Name

Company name

Work email

Phone number

Business address

Select the complete address from Google suggestions when available.

What happens next: BlueWave reviews the request. If approved, the private tour link is sent to the work email above. Most approved requests are completed within 30 minutes.

The CaseTrace Global Network · CGN

One confirmed incident can help protect the next location.

CGN helps participating organizations recognize when a person or license plate may be connected to a previously documented incident, without giving up control of their own records. Human review and confirmation remain part of every consequential step. The bridge is narrow on purpose, and the rules are in the architecture rather than in a policy document.

Opt in per property, and withdraw at any time.
Record level only. Live feeds never cross the bridge.
Redaction happens server side, with image metadata stripped.
Nothing is shown until five organizations contribute.
Visibility is scoped by edition. Patrol sees full detail for the properties it services. Retail sees record type and date within roughly ten miles. Hospitality contributes and does not receive.
Every access is logged, and shared links expire.

What runs today

Shipped, not promised.

Every line on this page runs at a customer location right now. The signals run on the device at the property, the decisions happen in the cloud, and video never leaves the building. Because every device, every signal and every partner writes to the same sealed timeline, adding a new signal is a plug rather than a rebuild.

What the system produces

The record, and everything that protects it.

The Record, sealed and timestamped the moment it is made
HMAC integrity and a full audit trail on every record
Staff-attested content kept separate from system-generated content
The Notice Record and the Review Queue
Reels cut from the device's own ring buffer
Preserve a record, then hand it off: every access logged, every link expiring
Encrypted evidence bundles for police, insurers and counsel
The 30-day purge, on schedule, without anyone remembering to run it

On the device, at the property

Running on the cameras already installed.

Reads every tagged camera on the device's own graphics chip
A three-hour rolling buffer on the device's own disk
Person tracking and a fall rule
Floor hazard with dwell: how long it sat, and who walked past it
Shelf change, take and exit
A plate-camera watcher, and camera topology
Cuts the ReTrace reel on site
Table needs attention

In the cloud, one worker per edition

Where a person decides.

Writes every event onto the sealed timeline
Staff suppression, so the people who work there are not surfaced
Vehicle register checks against the organization's own records
A per-site dial for every signal: off, shadow, or on
Face comparison from a still image, Retail only, elected per site with notice
Plate reading from a lot-camera still
Queue, push notifications, and the scheduled purges

Every edition, whatever the building

The same standard in every house.

One mobile app, iOS and Android, with sign-in and entitlement routing
Device provisioning by one-time code, and signed software releases
No integrator, no site survey. Plug, play, walk away
ReTrace across every camera on site
Can run fully non-biometric
Encrypted push-to-talk that lands on the record
Staff SOS on BLE beacons, and hold for help
Roles set per property and per person
A Retention and Destruction Schedule that enforces itself

One timeline, and more than one way in.

Signals reach the record from more than one place. Partner analytics platforms, point-of-sale systems and the cameras already on site all write to the same sealed timeline, which is the point: CaseTrace is the place the record lives, not another feed to watch. Several of those platforms are BlueWave partners, and CaseTrace runs alongside them at customer locations today.

Industries

Built where the record matters most.

Enterprise-grade capability, corner-store simplicity. BlueWave systems are built for the owner who does everything and the enterprise that answers for everything.

Retail & Grocery

Manage the full incident workflow across every location in one place, from staff confirmation to repeat-incident history, preserved evidence, and authorized law-enforcement handoff.

Hospitality

Replace outdated paper logs and scattered files with one connected record across every property. When an incident returns months or years later, the history remains even when the staff has changed.

Security & Guard Services

Bring posts, shifts, incident reporting, supervisor review, evidence, and case-ready handoff together in one platform built for security guard companies.

Cargo & Distribution

Connect driver verification, gate activity, load context, and incident documentation in one place so every movement has a reliable supporting record.

Leadership

Both sides of the badge. One record.

BlueWave was shaped by people who spent their careers on the receiving end of the evidence gap: the investigator who had to build cases from what others documented, and the chief who had to tell victims there was not enough.

Leadership

Stephen Pales

CO-FOUNDER Chief Executive Officer

Retired Chief of Police

Thirty years in policing, across patrol, command, and the chief's office. He spent a career on the receiving end of the evidence gap: officers telling victims there was not enough, and prosecutors telling him a case would not stick. His own security agency piloted the earliest version of the platform in 2021, and the results brought him to BlueWave as its Chief Executive Officer.

Jim Cords

CO-FOUNDER Chief Evidence & Intelligence Officer

FBI · DHS · OIG (Ret.)

Nearly three decades in federal service across the FBI, Homeland Security Investigations, and the DHS Office of Inspector General, including years in San Francisco and Seattle building cases from the ground up. He operated at the crossroads of national security and digital evidence, and he shaped BlueWave's architecture as a co-founder, defining what chain of custody means in practice and what a prosecutor needs to act.

Don Carr

CO-FOUNDER Chief Technology Officer

A former wildland firefighter at Station 17 in Butte County, Don built his career on the operator side, running security operations where the gap between an incident report and a case a prosecutor could act on was a daily reality. He designed the architecture BlueWave builds on and established the operating principles that guide it. He is the principal inventor on the company's patent portfolio.

Hiren Mowji

CO-FOUNDER Chief Revenue Officer

Two decades commercializing emerging technology across retail and hospitality, spanning robotics, computer vision, and hotel operations software. He was a founding member of a hospitality software company and served as an Ambassador for AAHOA (Asian American Hotel Owners Association). At BlueWave he owns revenue and the partner channel for CaseTrace.

Advisory board

Mukesh Mowji

ADVISORY BOARD Hospitality & Industry Relations

Three decades across hospitality and enterprise technology. He served as Vice President of Worldwide Sales and Marketing at LogicVision and as Chair of AAHOA (Asian American Hotel Owners Association).

Anil Patel

ADVISORY BOARD Capital Markets & Governance

More than twenty years across capital markets, real estate, and hospitality technology. He has raised hundreds of millions in equity and debt and led national operations spanning over 10,000 units valued above $1.2 billion. He advises BlueWave on corporate structure, governance, and capital strategy.

Contact

Start the conversation.

Whether you run one location, one property, or one hundred, the record is the same and the standard is the same.

Deployments & Partnerships

For CaseTrace deployments, vertical editions, or partner channel inquiries, reach the team at deployments@bluewavetech.io.

Law Enforcement & Prosecutors

For agencies working with CaseTrace records, or departments that want the record built to your standard from day one, write to evidence@bluewavetech.io.